Удаление аккаунта

1. Delete from within the app (recommended)

Open the Kidelon parent app and sign in to your account.
Tap the top-right menu and go to Settings.
Choose Account → Delete account.
Confirm the action with your 6-digit PIN or biometric authentication.
Your account and all personal data will be permanently deleted within 24 hours.

2. Request deletion by email

If you cannot access the app, send a deletion request to dpo@kidelon.com. The request email must include:

The email address registered with your account
For identity verification, the device model used at last sign-in (optional)
Subject line: "Account Deletion Request"

Once the request is received, your account is deleted within 72 hours and a confirmation email is sent.

3. Data that will be deleted

When your account is deleted, all of the following data is permanently removed:

Account information (name, email, password hash, phone, avatar)
Family structure and member relationships
Children profiles (name, age, avatar)
All family messages
Location history
App usage logs and web browsing history
Device fingerprints and push tokens
Audit log entries
Screen lock states and device policies
SOS history

4. Data retained (legal obligation)

The following data is retained for a limited period under GDPR/KVKK and applicable tax law:

Billing / payment records: 10 years (tax regulation)
Audit log summaries for legal evidence (with personal data removed): 5 years

These records are anonymised (stripped of personal identifiers) and are only shared with official authorities upon legitimate request.

5. Family members and children

If your account is part of a shared family with your spouse or other family members, deleting your own account does not close the family — you are simply removed from it. If the family is deleted by its last active administrator, the entire family structure is removed and other members' data is also deleted.

6. Questions